Home cleaning services that make a difference in your life.

Frequently asked questions

• What procedures do your employees follow in regards to COVID - 19 ?

  We want you to know your safety is our Top Priority, and we are taking extra precautions in each of our customers homes. Our team members have received specific training on limiting the spread of illness. We are currently acting with prudence in our day-to-day operation with basic preventative safety measures following the guidance set forth by the U.S. Federal Government, Centers for Disease Control (CDC) and other health agencies, including:

  • Wellness and Temperature Checks
  • Gloves, Face Mask / Coverings, and Disposable Shoe Covers
  • Enhanced Cleaning of all High Contact Areas
  • Social Distancing Procedures while Cleaning your Home - 6ft Distancing
  • Cleaning hands with soap often, for at least 20 seconds.
  • Using an alcohol-based hand sanitizer

• What additional guidance procedures are the employees at Green Leaf Cleaning embracing in regards to COVID - 19 ?

  • In your home, our team uses a sanitizing solution to wipe down light switches, doorknobs, bathroom surfaces, and other commonly touched areas. We clean and sanitize your home using EcoLab products that include Environmental Protection Association (EPA) registered disinfecting products and specific cleaning methods for each product.
  • We are telling our team members to switch out all cleaning cloths and mopheads between homes and thoroughly launder them between usage.
  • We give our teams the opportunity to wash their hands with soap and water and use antibacterial hand sanitizer between homes.
  • We are closely monitoring national, state and local health agencies for the most recent developments and following the guidance of government and public health officials.

• Can I get a Final quote on my house through a Virtual Meeting ?

  Yes. Please first complete the Estimate tool online, or with one of our customer service representatives. Next, you can schedule with us a free virtual meeting at no-obligation that fits your schedule. During the consultation we will take the time to develop a comprehensive plan that fits your scheduling requirements by taking a virtual tour of your home together. We will conclude by providing the final quote on your home, and review your options with Green Leaf Cleaning.

  As always, we still offer our traditional in-home consultation process. We will gladly take the time to develop a comprehensive plan that fits your scheduling requirements by meeting you onsite at your home.

• How do I reschedule a cleaning with Green Leaf Cleaning?

  It’s simple. Call the local office at (919) 275-5685 and speak with a professional representative at Green Leaf Cleaning. They will assist you in rescheduling your clean. Holidays may also necessitate a schedule change, however communication with the customer will take place well in advance to accommodate your schedule.

• Will my house be inspected after every clean?

  Our Quality Control supervisors inspect our teams on a regular basis. Green Leaf Cleaning does these inspections to ensure the highest quality standards for our house cleaning services.

• I have an alarm system. What do I do on days my house is cleaned?

  If your home has a security system, please provide us with the code and steps necessary for us to turn off the alarm. We will reset the alarm when we leave. Alternatively, you may want to disable it on the day of your scheduled clean.

• How do I cancel a cleaning with Green Leaf Cleaning?

  It’s simple. Call the local office at (919) 275-5685 and speak with a representative from Green Leaf Cleaning. They will assist you in cancelling or rescheduling your cleaning.

• What if I’m not satisfied with the service?

  As part of our Satisfaction Guarantee, if you’re ever unhappy with any area we’ve cleaned, we’ll return the next business day and re-clean it within our 24-hour guarantee timeframe.

• Why should I trust Green Leaf Cleaning?

  We’re proud to offer professional cleaning services and employ residential cleaners who pride themselves on top-quality services. After undergoing a thorough background check, each member of our team is trained on every step of our cleaning process. We also back all of our work with a Satisfaction Guarantee.. These are just a few of the many reasons why customers trust Green Leaf Cleaning.

• Who does Green Leaf Cleaning hire to clean my home?

  You can rest easy knowing that all of our professional cleaners are fully trained and insured. We also undergo regular training to ensure that we’re always up to date with EcoLabs eco friendly product line. For additional safety and peace of mind, the work we perform for each customer is held accountable by a trusted and experienced supervisor.

• How will our relationship work?

  At Green Leaf Cleaning we recognize the importance of communication, especially when it comes to your pets safety, your valuables and any specific cleaning requests you may have. We value your trust and do everything possible to earn it by performing reliable, affordable, first class cleaning services designed to meet our standards and exceed your expectations.

• What should I do before Green Leaf Cleaning arrives?

  To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.

• Do I need to be home for every cleaning service?

  We typically work on an 8 a.m. to 5 p.m. schedule, Monday to Friday, therefore most of our customers aren’t home when we arrive. In a majority of these cases, our insured cleaning professionals are provided with a spare key or garage code.

• What time does your team arrive?

  We pride ourselves with being on time within the scheduling time frame of the customers request. We give every home the attention it deserves and requires, while ensuring that our agreed upon cleaning schedule doesn’t interfere with your daily routine.

• What if something’s damaged during a service?

  At Green Leaf Cleaning, we treat every home we clean with the utmost respect. If something unexpected happens during our routine visit, Green Leaf Cleaning will immediately resolve the issue by repairing or replacing the item at our expense. In addition, our cleaners are fully insured, so claims can be filed when appropriate.

• Do you provide a Satisfaction Guarantee on your service?

  During your first consultation, we’ll create a customized cleaning plan that’s designed to accommodate all of your specific requests. This ensures your home receives the most consistent clean every time, with a Satisfaction Guarantee. We’re happy to correct any items missed at no additional cost to you within 24 hours of your most recent service.

• Am I liable for employment taxes, workers' compensation, or insurance?

  Green Leaf Cleaning is proud to be an all inclusive cleaning service. This means that we take care of any personal liability with regard to social security taxes and work-related injuries. We’re fully licensed and insured for your and our employees peace of mind

• Do I need to provide my own cleaning equipment or supplies?

  Leave the cleaning equipment and supplies to us ! Our team will arrive with all of the cleaning materials needed, including all Green Cleaning products requested. We’re proud to partner with EcoLab’s green cleaning product line to ensure that we leave your home looking spotless while maintaining a safe & eco friendly environment.

• Do I have to sign a contract with Green Leaf Cleaning?

  Thanks to our contract-free system, you never need to worry about being locked into a cleaning contract. Our flexibility is just one of the many advantages we provide to our customers. We acknowledge that life changes, and with that so should be your ability to change your plan worry free.

• How do I pay ?

  Payments are due on the day of your scheduled service. Most of our valued customers leave cash or a check. If you do choose to write us a check, please make it payable to Green Leaf Cleaning. Our customers will also be provided a Green Leaf Cleaning security envelope. This will enable you to secure your payment for our cleaners to collect upon completion of service.

• Should I Tip my Cleaners?

  Let Green Leaf Cleaning do the tipping for you ! Often times home owners have added stress in regards to how often or how much to tip. Just by leaving a positive review online for your team, we in return tip your team for a job well done. We make it simple for you and rewarding to our employees ! It’s one of many ways we are proud to reward our Team Members.

• What do you mean by green cleaning?

  This method involves the practices and products used by Green Leaf Cleaning to promote a better environment and a healthier home. While most green cleaning products cannot remove all harmful forms of bacteria, Green Leaf Cleaning strives to use the most appropriate methods for each service.

  Green Leaf Cleaning believes in an honest approach to finding the right balance between green cleaning practices and a safe, healthy home that’s free of harmful bacteria. We also undergo regular training to ensure that we’re always up to date with EcoLabs eco-friendly product line. Our friendly office staff will answer any questions you have regarding our eco-friendly practices

• How can Green Leaf Cleaning ensure the health and cleanliness of my home?

  We recommend that you balance the use of green cleaning products and disinfectants in your cleaning plan to ensure that your home is as healthy and clean as possible. Get in touch with our teams specialist to learn about the custom designed eco-friendly plans and products we carry.

• How soon can I take cleaning off my to-do list?

  Simple ! Most customers find it convenient and effective to first complete the Estimate tool online, or with one of our customer representatives. Next, you can schedule a free in-home consultation at no-obligation that fits your schedule. During the in-home consultation we will take the time to develop a comprehensive plan that fits your scheduling requirements.

• Can I provide my team with special instructions?

  Yes ! In fact, we encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your home’s level of clean. Our friendly office staff would be happy to fulfill your request and communicate to our professional cleaners.

• Will my initial clean be more expensive than my other regularly scheduled services ?

  Yes. Over the years, we’ve found that the first cleaning service may take longer and cost a little more than the rest of your services. This will be communicated and agreed upon during the in-home consultation.

• How often can you provide service?

  Green Leaf Cleaning is happy to provide service on a weekly, bi-weekly, or monthly basis. You can also request cleaning services for one time cleans, special events, as well as move-out and move-in cleaning assistance. Because we work on a no-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.

• Do you always send the same house cleaners?

  We believe that it’s very important to always schedule the same team to clean your home, and we do everything in our control to make this possible. Per your request we will communicate with you in the event one member of your cleaning team will be substituted for the day. Rest assured, all of our residential cleaners undergo extensive training to ensure that the quality of our work is always consistent.

• Are you okay with pets being in the home during a cleaning service?

  Yes, we’re proud to be a pet-friendly company. We recommend that you leave them in a safe gated area to ensure the safety of our professional cleaners.

• If there is a problem, who can I call?

  We want to hear from you. If you see a problem from our most recent cleaning, contact the Green Leaf Cleaning office. We’ll work to quickly correct the problem and enforce our satisfaction guarantee. If you’re not satisfied with our services for any reason, let us know within 24-hours and we’ll be sure to make it right, immediately.